46/Ka, North Manda, Mugda Dhaka-1214






Will I receive the same product that I see in the picture?

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Where can I view my sales receipt?

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How can I return an item?

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Will you restock items indicated as “out of stock?”

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Where can I ship my order?

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To create an account, click on the “Sign Up” or “Register” button located on the homepage or the top navigation bar. Fill in the required information, such as your name, email address, and password. Once completed, submit the form, and your account
will be created.

If you forget your password, click on the “Forgot Password” link on the login page. Enter the email address associated with the account, and you will receive instructions to reset your password.

To place an order, follow these steps: Browse through our products and select the item(s) you wish to purchase.

Add the selected items to your shopping cart.Proceed to the checkout page.

Fill in your shipping information and select your preferred payment method.

Review your order details and confirm your purchase.

We accept various payment methods, including credit and debit cards (Visa, Mastercard), Bkash, Nagad, Upay, Rocket, and sometimes other digital wallets or bank transfers. On the checkout page, you will see the available payment options for your region.

Our shipping policy includes the following information:

Shipping fees may vary based on your location and the weight or size of the item(s).

Delivery time depends on the shipping method selected and the destination.

We strive to process and ship orders within a specified timeframe.

You will receive a confirmation email/message with tracking details once your order is shipped.

Once your order is shipped, you will receive a confirmation email or message containing a tracking number and a link
to track your package. Alternatively, you can log into your account on our website and find the tracking details under your order history.

Our return and exchange policy typically includes the following:

If you receive a defective, damaged, or incorrect item, please contact our customer
support within a specified period (e.g., 14 days) from the delivery date.

We may require photographic evidence or other information to process your request.

Once your return or exchange request is approved, we will provide instructions on how to proceed.

Please note that certain items may be non-returnable or subject to specific conditions.

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. After the inspection, we will process your refund within a specific timeframe (e.g., 5-7 business days). The exact time it takes for the refund to reflect in your account may depend on your ……………….+

If you believe your package is lost or missing, please reach out to our customer support as soon as possible.
We will initiate an investigation with the shipping carrier to locate your package or arrange for a replacement or refund, depending on the situation.

We apologize for any inconvenience caused. If you receive a damaged or defective product,
please contact our customer support immediately. Provide them with relevant details and, if possible, attach photographs illustrating the issue. We will assist you in resolving the issue by arranging a return, exchange, or refund, depending on the circumstances.

If you wish to cancel your order, please contact our customer support as soon as possible. We will check the status of your order and assist you accordingly.

Please note that if your order has already been shipped, cancellation may not be possible, and you may need to follow the return or exchange process.

You can contact our customer support team through the following channels:


Phone: 01683864451

Live Chat: Available on our website during business hours

Visit our website’s “Contact Us” page to find the relevant contact information and hours of operation for customer support.

We take the security and privacy of your information seriously. Our website implements industry-standard security measures to protect your personal and payment details. We utilize secure socket layer (SSL) encryption technology
to ensure the secure transmission of data.

If an item is out of stock, you may have the option to sign up for email notifications to receive an alert when the item is back in stock. Alternatively, you can contact our customer support team to inquire about availability or potential restocking

Yes, we periodically offer discounts, promotions, and special offers. To stay updated, you can sign up for our newsletter, follow us on social media, or check our website for any ongoing promotions. Additionally, we may have exclusive discounts for registered users or loyalty programs.

Please note that the above FAQs are provided as general information. It’s always a good idea to refer to the specific policies and information on the e-commerce website you are using, as they may vary based on the platform and company.